19 lines
819 B
Markdown
19 lines
819 B
Markdown
# Runbook: gateway errors or capability unavailable
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## Trigger
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`GATEWAY_ERROR_RATE`, `CAPABILITY_UNAVAILABLE`, a breached gateway SLO or fast burn.
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## Diagnose
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Check valid population, sample minimum, short/long burn, capability, priority and bounded failure
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class. Separate authentication/rate-limit rejection from runtime, queue, scheduler and node failure.
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Use correlation IDs in structured logs; metrics contain no request content.
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## Act and recover
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Acknowledge without marking the SLO healthy. Stop unsafe LAB traffic if it is the source; do not
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change production routing, model identity or project binding without M12 authority. Confirm a later
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rolling-window evaluation, normal request outcomes and explicit alert resolution. For
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`rag.embedding@1`, verify the ExampleRAG Ollama baseline remains unchanged.
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