NuklearRabbitandClaude Sonnet 5
e6539d17b6
- Fix the demo knowledge provider's tokenizer: a plain [a-z0-9]+ regex silently dropped accented characters, splitting French words like "véhicule" into "v" + "hicule" and mangling retrieval for nearly every French query. Now matches the Latin-1 accented range too. - Reweight section scoring so the body match (the actual substance of a section) outranks a heading/title match (a shallow structural hint) rather than the reverse -- confirmed via the brief's exact validation question that the old weighting misranked the damage procedure behind a topically-adjacent document in all three languages (nl-BE: a checkout section; en-GB/fr-BE: the return procedure), purely because a generic word like "vehicle"/"voertuig" happened to sit in a heading/title. - Remove leftover "MobilityOps" and "PoC" mentions from 5 English and 4 NL/FR procedure documents -- knowledge-base prose is visible UI content and was missed by the earlier rebrand. - Add regression tests: the brief's exact NL/EN/FR damage question must ground on the damage procedure as the *primary* source (not just appear in the top 3), and no procedure file may contain "MobilityOps" or "PoC". 151 backend tests, Ruff, mypy green. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
22 lines
643 B
Markdown
22 lines
643 B
Markdown
---
|
|
document_id: booking-conflict-procedure
|
|
title: Booking conflict procedure
|
|
version: "1.2"
|
|
effective_date: 2026-06-20
|
|
department: Operations
|
|
status: active
|
|
---
|
|
# Booking conflict procedure
|
|
|
|
## 1. Detection
|
|
|
|
Two reserved or active bookings for the same vehicle may not overlap. Imported legacy conflicts must be flagged as data-quality issues.
|
|
|
|
## 2. Resolution
|
|
|
|
Operations reviews both bookings, confirms source-system ownership and reassigns or cancels one booking in the authoritative booking system. Fleet Ops records the reviewed outcome.
|
|
|
|
## 3. Safety
|
|
|
|
Do not automatically cancel a customer booking based only on an inferred conflict.
|