22 lines
777 B
Markdown
22 lines
777 B
Markdown
---
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document_id: odometer-anomaly-guideline
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title: Odometer anomaly guideline
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version: "1.1"
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effective_date: 2026-05-20
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department: Operations
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status: active
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---
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# Odometer anomaly guideline
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## 1. Lower reading
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If a new reading is lower than the canonical odometer, preserve the submitted reading as evidence but do not lower the canonical value. Check for digit transposition, incorrect vehicle selection or a source-system import error.
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## 2. Resolution
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An Operations Manager may resolve the issue after checking the original inspection. Correct only the erroneous inspection or source mapping; do not rewrite valid historical readings.
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## 3. Escalation threshold
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Any unexplained reduction or a single increase above 2,500 kilometres during one rental requires review.
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