22 lines
812 B
Markdown
22 lines
812 B
Markdown
---
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document_id: damage-procedure
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title: Damage handling procedure
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version: "1.3"
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effective_date: 2026-06-15
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department: Operations
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status: active
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---
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# Damage handling procedure
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## 1. Immediate actions
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When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.
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## 2. Evidence
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Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. MobilityOps may store only the evidence reference in this PoC.
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## 3. Escalation
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Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.
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