NuklearRabbitandClaude Sonnet 5
e6539d17b6
- Fix the demo knowledge provider's tokenizer: a plain [a-z0-9]+ regex silently dropped accented characters, splitting French words like "véhicule" into "v" + "hicule" and mangling retrieval for nearly every French query. Now matches the Latin-1 accented range too. - Reweight section scoring so the body match (the actual substance of a section) outranks a heading/title match (a shallow structural hint) rather than the reverse -- confirmed via the brief's exact validation question that the old weighting misranked the damage procedure behind a topically-adjacent document in all three languages (nl-BE: a checkout section; en-GB/fr-BE: the return procedure), purely because a generic word like "vehicle"/"voertuig" happened to sit in a heading/title. - Remove leftover "MobilityOps" and "PoC" mentions from 5 English and 4 NL/FR procedure documents -- knowledge-base prose is visible UI content and was missed by the earlier rebrand. - Add regression tests: the brief's exact NL/EN/FR damage question must ground on the damage procedure as the *primary* source (not just appear in the top 3), and no procedure file may contain "MobilityOps" or "PoC". 151 backend tests, Ruff, mypy green. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
22 lines
820 B
Markdown
22 lines
820 B
Markdown
---
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document_id: damage-procedure
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title: Damage handling procedure
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version: "1.3"
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effective_date: 2026-06-15
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department: Operations
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status: active
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---
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# Damage handling procedure
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## 1. Immediate actions
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When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.
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## 2. Evidence
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Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. Fleet Ops stores only the evidence reference in this demo environment.
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## 3. Escalation
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Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.
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