22 lines
690 B
Markdown
22 lines
690 B
Markdown
---
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document_id: roles-and-escalation
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title: Roles and escalation matrix
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version: "1.0"
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effective_date: 2026-06-01
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department: Management
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status: active
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---
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# Roles and escalation matrix
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## Rental Employee
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May view assigned operational records, complete checkout and return inspections, and consult procedures. May not merge customer records or reset the demo environment.
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## Operations Manager
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May review all attention and data-quality issues, merge confirmed duplicate customers, retry workflow delivery and reset the synthetic demo.
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## Service integrations
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n8n, RAGcore and ITWorx MCP Hub use separate scoped identities. Service identities do not inherit an interactive user role.
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