MobilityOps/knowledge/procedures/10-roles-and-escalation.md

document_id, title, version, effective_date, department, status

document_id	title	version	effective_date	department	status
roles-and-escalation	Roles and escalation matrix	1.0	2026-06-01	Management	active

Roles and escalation matrix

Rental Employee

May view assigned operational records, complete checkout and return inspections, and consult procedures. May not merge customer records or reset the demo environment.

Operations Manager

May review all attention and data-quality issues, merge confirmed duplicate customers, retry workflow delivery and reset the synthetic demo.

Service integrations

n8n, RAGcore and ITWorx MCP Hub use separate scoped identities. Service identities do not inherit an interactive user role.