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MobilityOps/knowledge/procedures/07-customer-documents.md
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document_id, title, version, effective_date, department, status
document_id title version effective_date department status
customer-document-requirements Required customer documents 1.0 2026-07-01 Rental Operations active

Required customer documents

1. Checkout requirements

The customer identity and valid driving licence must be verified in the source process before checkout. Required contractual documents must be signed.

2. Data minimisation

MobilityOps records only completion status and source references for this PoC. It does not store identity-document images.

3. Missing information

A booking with incomplete required documents is not ready for checkout and must appear as an attention item.