Initial MobilityOps build pack (docs, contracts, scaffold)

2026-08-01 20:34:43 +02:00
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+---
+document_id: damage-procedure
+title: Damage handling procedure
+version: "1.3"
+effective_date: 2026-06-15
+department: Operations
+status: active
+---
+# Damage handling procedure
+
+## 1. Immediate actions
+
+When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.
+
+## 2. Evidence
+
+Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. MobilityOps may store only the evidence reference in this PoC.
+
+## 3. Escalation
+
+Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.