812 B
812 B
document_id, title, version, effective_date, department, status
| document_id | title | version | effective_date | department | status |
|---|---|---|---|---|---|
| damage-procedure | Damage handling procedure | 1.3 | 2026-06-15 | Operations | active |
Damage handling procedure
1. Immediate actions
When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.
2. Evidence
Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. MobilityOps may store only the evidence reference in this PoC.
3. Escalation
Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.