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MobilityOps/knowledge/procedures/06-maintenance-escalation.md
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document_id, title, version, effective_date, department, status
document_id title version effective_date department status
maintenance-escalation Maintenance escalation procedure 1.1 2026-04-01 Workshop active

Maintenance escalation procedure

1. Triggers

Escalate when a technical warning is reported, the service threshold is reached, a safety-related defect is observed or an existing maintenance block remains unresolved.

2. State

Set or retain the maintenance state. A future booking does not override a maintenance restriction.

3. Release

Only an authorised maintenance completion record and the absence of other blocking issues permit the vehicle to proceed to cleaning or availability.