MobilityOps/knowledge/procedures/08-privacy.md

document_id, title, version, effective_date, department, status

document_id	title	version	effective_date	department	status
privacy-guideline	Operational privacy guideline	1.0	2026-03-01	Management	active

Operational privacy guideline

1. Minimum access

Employees may access only the customer and booking information required for their role. External AI tools receive no unrestricted customer dataset.

2. Knowledge platform

Do not ingest customer personal data, booking notes or identity documents into the procedure knowledge collection. The collection is limited to approved internal guidance.

3. Logging

Audit action metadata and source references, but avoid copying unnecessary personal data into technical logs.