777 B
777 B
document_id, title, version, effective_date, department, status
| document_id | title | version | effective_date | department | status |
|---|---|---|---|---|---|
| odometer-anomaly-guideline | Odometer anomaly guideline | 1.1 | 2026-05-20 | Operations | active |
Odometer anomaly guideline
1. Lower reading
If a new reading is lower than the canonical odometer, preserve the submitted reading as evidence but do not lower the canonical value. Check for digit transposition, incorrect vehicle selection or a source-system import error.
2. Resolution
An Operations Manager may resolve the issue after checking the original inspection. Correct only the erroneous inspection or source mapping; do not rewrite valid historical readings.
3. Escalation threshold
Any unexplained reduction or a single increase above 2,500 kilometres during one rental requires review.