MobilityOps/knowledge/procedures/02-vehicle-return.md

document_id, title, version, effective_date, department, status

document_id	title	version	effective_date	department	status
vehicle-return-procedure	Vehicle return procedure	2.0	2026-07-01	Rental Operations	active

Vehicle return procedure

1. Register the return

Open the active booking and record the ending odometer, fuel level, cleanliness, visible damage, technical warnings and relevant notes.

2. Validate the reading

A submitted odometer below the previous canonical reading must never replace the canonical value. Register the inspection, create a data-quality issue and request human review.

3. Determine next state

Damage or a technical warning requires a blocked state. A reached service threshold requires maintenance. Otherwise the vehicle moves to cleaning before it can become available.

4. Follow-up

The return automation may create a cleaning or maintenance follow-up, but MobilityOps remains the source of truth for the vehicle state.