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MobilityOps/docs/02-user-stories.md
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User stories

Dashboard

  • As an Operations Manager, I can see available, rented, maintenance and blocked vehicles so I know the current operational state.
  • As an Operations Manager, I can open an attention item and reach the relevant record directly.

Return workflow

  • As a Rental Employee, I can register a return with mileage, fuel, cleanliness, damage and technical notes.
  • The system validates mileage and required fields before deriving the new vehicle state.
  • A problematic return is committed, audited and blocked even when n8n is unavailable.

Data quality

  • As an Operations Manager, I can review possible duplicate customers with explainable match signals.
  • I can merge, reject or defer the duplicate and see an audit event.
  • I can review falling mileage, overlapping bookings, missing required data and status conflicts.

Knowledge

  • As an employee, I can ask a question about one of the supplied procedures.
  • The answer contains sources and document versions, or explicitly states that evidence is insufficient.

Automation

  • As an Operations Manager, I can see pending, successful and failed workflow deliveries.
  • Failed deliveries can be retried safely without duplicating domain actions.

MCP

  • As an authorised external AI client, I can request the operations summary, attention vehicles, vehicle details and procedure search without database or write access.