---
document_id: damage-procedure
title: Damage handling procedure
version: "1.3"
effective_date: 2026-06-15
department: Operations
status: active
---
# Damage handling procedure

## 1. Immediate actions

When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.

## 2. Evidence

Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. MobilityOps may store only the evidence reference in this PoC.

## 3. Escalation

Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.