---
document_id: maintenance-escalation
title: Maintenance escalation procedure
version: "1.1"
effective_date: 2026-04-01
department: Workshop
status: active
---
# Maintenance escalation procedure

## 1. Triggers

Escalate when a technical warning is reported, the service threshold is reached, a safety-related defect is observed or an existing maintenance block remains unresolved.

## 2. State

Set or retain the maintenance state. A future booking does not override a maintenance restriction.

## 3. Release

Only an authorised maintenance completion record and the absence of other blocking issues permit the vehicle to proceed to cleaning or availability.