---
document_id: privacy-guideline
title: Operational privacy guideline
version: "1.0"
effective_date: 2026-03-01
department: Management
status: active
---
# Operational privacy guideline

## 1. Minimum access

Employees may access only the customer and booking information required for their role. External AI tools receive no unrestricted customer dataset.

## 2. Knowledge platform

Do not ingest customer personal data, booking notes or identity documents into the procedure knowledge collection. The collection is limited to approved internal guidance.

## 3. Logging

Audit action metadata and source references, but avoid copying unnecessary personal data into technical logs.