# User stories

## Dashboard

- As an Operations Manager, I can see available, rented, maintenance and blocked vehicles so I know the current operational state.
- As an Operations Manager, I can open an attention item and reach the relevant record directly.

## Return workflow

- As a Rental Employee, I can register a return with mileage, fuel, cleanliness, damage and technical notes.
- The system validates mileage and required fields before deriving the new vehicle state.
- A problematic return is committed, audited and blocked even when n8n is unavailable.

## Data quality

- As an Operations Manager, I can review possible duplicate customers with explainable match signals.
- I can merge, reject or defer the duplicate and see an audit event.
- I can review falling mileage, overlapping bookings, missing required data and status conflicts.

## Knowledge

- As an employee, I can ask a question about one of the supplied procedures.
- The answer contains sources and document versions, or explicitly states that evidence is insufficient.

## Automation

- As an Operations Manager, I can see pending, successful and failed workflow deliveries.
- Failed deliveries can be retried safely without duplicating domain actions.

## MCP

- As an authorised external AI client, I can request the operations summary, attention vehicles, vehicle details and procedure search without database or write access.