Initial MobilityOps build pack (docs, contracts, scaffold)

2026-08-01 20:34:43 +02:00
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+---
+document_id: roles-and-escalation
+title: Roles and escalation matrix
+version: "1.0"
+effective_date: 2026-06-01
+department: Management
+status: active
+---
+# Roles and escalation matrix
+
+## Rental Employee
+
+May view assigned operational records, complete checkout and return inspections, and consult procedures. May not merge customer records or reset the demo environment.
+
+## Operations Manager
+
+May review all attention and data-quality issues, merge confirmed duplicate customers, retry workflow delivery and reset the synthetic demo.
+
+## Service integrations
+
+n8n, RAGcore and ITWorx MCP Hub use separate scoped identities. Service identities do not inherit an interactive user role.