Initial MobilityOps build pack (docs, contracts, scaffold)
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document_id: maintenance-escalation
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title: Maintenance escalation procedure
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version: "1.1"
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effective_date: 2026-04-01
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department: Workshop
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status: active
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---
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# Maintenance escalation procedure
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## 1. Triggers
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Escalate when a technical warning is reported, the service threshold is reached, a safety-related defect is observed or an existing maintenance block remains unresolved.
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## 2. State
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Set or retain the maintenance state. A future booking does not override a maintenance restriction.
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## 3. Release
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Only an authorised maintenance completion record and the absence of other blocking issues permit the vehicle to proceed to cleaning or availability.
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